Panna 365 Privacy Policy

1 Introduction

Welcome to Panna 365. This Privacy Policy explains what information we collect from you when you use the Panna 365 platform, how it is used, how long it is retained, and how it is kept secure.

We believe privacy is a fundamental right, and Panna 365 upholds that belief without compromise. Every piece of data you share on this platform — built for players in Bangladesh — is handled with the utmost care.

By visiting our website, creating an account, or using any of our services, you agree to this Privacy Policy. We recommend reading it in full before you get started.

2 What Data We Collect

Panna 365 only collects information that is necessary to deliver quality service and maintain platform security. The types of data collected are outlined below:

3 How Your Information Is Used

Panna 365 uses your collected data only for the purposes listed below. We will never use it for anything beyond these:

• Account Management: To complete registration, login, and account verification processes.
• Payment Processing: To process deposits and withdrawals securely and maintain transaction records.
• Customer Support: To resolve your complaints or queries promptly.
• Ensuring Security: To detect and prevent fraud, hacking, and suspicious activity.
• Promotional Communications: To keep you informed about bonus offers and updates (you can unsubscribe at any time).
• Legal Obligations: To respond to lawful requests from regulatory authorities.
• Responsible Gaming: To identify signs of problem gambling and provide timely support.

Your information is never shared with ad networks, data brokers, or unrelated third parties.

4 Information Sharing & Third Parties

Panna 365 never sells your personal data. However, in limited circumstances, certain information may need to be shared with trusted partners:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information needed to process transactions.
• Identity Verification Service: Third-party institutions assisting with the KYC process — all bound by strict confidentiality agreements.
• IT & Security Services: Technology partner responsible for operating the platform's servers.
• Legal Authorities: Information may be disclosed when required by a court order or a lawful government request.

Every third-party partner is contractually bound to meet our strict data protection standards. They are not permitted to use your information for their own purposes.

5 Cookies & Tracking

Panna 365 uses cookies and similar technologies on its website to enhance your experience and analyse site performance.

• Essential Cookies: Required for login sessions and security. The site may not function properly without these.
• Performance Cookies: To analyze site traffic and usage patterns.
• Functional Cookies: To remember your language preferences and settings.

Most browsers allow you to disable cookies, though doing so may affect certain features. We do not use third-party advertising cookies.

6 Data Protection Measures

Panna 365 follows the highest industry standards to keep your data secure. Our security framework includes:

• 256-bit SSL/TLS encryption — applied to every data transfer.
• Regular security audits and penetration testing.
• Restricted Access Policy — only authorized personnel can access specific data.
• Two-factor authentication (2FA) supported.
• Real-time fraud detection system.
• Data Backup — stored on secure, encrypted servers.

7 Data Retention Period

Panna 365 does not retain your data indefinitely. Specific retention periods apply to each category of information:

• Account Information: For as long as the account remains active, and for 5 years after closure (as required by law).
• Transaction History: Up to 7 years — as required by financial regulatory obligations.
• Gaming Logs: 1 year for dispute resolution purposes.
• Cookie Data: When the session ends or after a maximum of 1 year.
• Support Contact: Kept for up to 2 years for reference.

Once the retention period expires, your data is securely deleted or anonymized.

8 Your Rights

As a Panna 365 user, you have the following rights over your data. Contact our support team to submit any request:

We will respond within 30 days of receiving your request. Complex cases may take up to 90 days, and you will be notified in advance if that applies.

9 Protection of Minors' Data

Panna 365 strictly prohibits access to its services by anyone under 18. We do not knowingly collect or store personal data from minors.

• Age is verified at the time of registration.
• Government-issued ID may be requested if there is any doubt.
• If any data belonging to a minor is identified, it will be deleted immediately and the account will be closed.

10 Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please contact the Panna 365 data protection team:

• Email: [email protected]
• Live Chat: Click the chat button at the bottom right of the website — available 24/7.
• Response Time: We typically respond within 24–48 hours.

We take every privacy complaint seriously. Once your complaint is received, you will be given a reference number and kept updated at every stage of the process.